Community · Support
Getting help from verified Gigasys teams
Support for issues within your trusted circles — fast, accountable, and privacy-respecting.
How support works
Support comes from verified Gigasys teams who see only what they need to resolve an issue in your Level 1 and Level 2 circles.
- Privacy-respecting: no exposure beyond FRIEND OF A FRIEND boundaries.
- Fast, accountable handling with clear status.
- Verified agents only; no outsourcing to strangers.
When to contact support
- Issues with requests or offers inside your Level 1/2 circles.
- Safety concerns, spam, or boundary violations.
- Local compliance questions or data rights requests.
Support never opens your circles to outsiders or expands reach beyond mutual links.
How to reach us
- In-app support card: open a ticket tied to the relevant request/offer.
- Regional support email: available per locale; responses stay within FRIEND OF A FRIEND context.
- Escalate to trust & safety for urgent risk or abuse.
What to include
- Link to the request/offer or involved profiles (Level 1/2 only).
- Short description of the issue and expected outcome.
- Location only if relevant to the incident or policy.
No screenshots of unrelated users; keep reports scoped to your circles.